My baby dasher looks forward to going to spa day---he enjoys his bath very, very much--he would lay in the tub 2 hours if you rub him! Everyone is cordial and kind and show interest in your pet. Very cconscientious about the care and cuts that owners would like. My friend has a pooch that just screams so Kay does him right away and he gets done w/n an hour. If my dog likes it--I know that it is great! He also has made many friends there!